Terms of Service

By accessing BookMyYaan, creating an account or making a booking, you agree to these terms and the fare, cancellation and supplier conditions shown before payment. You must be legally capable of entering into a contract and must provide accurate information.

BookMyYaan is the brand under which Viznetic Software Pvt Ltd operates this site. BookMyYaan provides a platform to search and book services supplied by bus operators, hotels and other travel providers.

The supplier controls inventory, schedules, amenities, check-in or boarding requirements, fulfilment and supplier-specific policies. The contract for the journey or the stay is between you and that supplier; BookMyYaan facilitates the booking, takes payment for it, issues the travel document and provides related support. We are not the carrier and not the hotelier.

Identifying and contact details are on our contact page.

You are responsible for protecting account credentials and activity under your account. Notify us promptly of suspected unauthorised access. Google and Facebook Login are optional; using either also remains subject to that provider's terms and privacy practices. We may suspend an account used fraudulently or unlawfully.

Availability, schedules, room or seat features and prices can change until a booking is confirmed. Search results are not a reservation. Taxes, fees and the final payable amount are displayed during checkout. Where a supplier reports a material price or policy change, you must accept the updated terms before continuing.

All prices are quoted and charged in Indian rupees (INR). The amount shown as payable on the payment screen is the entire amount you will be charged by us for that booking. No charge is added after you approve that figure, and no charge is disclosed to you later than that screen.

A fare or room rate is the supplier's price inclusive of our margin. Where a supplier charges tax, it is shown as a separate line in the amount and rate the supplier itself states; we neither compute nor add a tax of our own. A convenience fee is not currently charged; were one to be introduced it would be shown as a named line before payment. A discount from an offer code is applied and the revised total shown before payment, and cannot be applied after payment is taken.

Your selection is held for a limited period during checkout. If the hold lapses, the selection returns to the supplier and is re-quoted at the then-current price. Where your bank or card is denominated in another currency, any conversion and any charge for it is a matter between you and them.

A fuller explanation, including what each line of the total means, is on our pricing page.

Payments are processed by Razorpay, a payment aggregator authorised by the Reserve Bank of India, using the methods Razorpay makes available for your instrument and bank — UPI, credit and debit cards, net banking and supported wallets.

Payment credentials — card numbers, CVV, expiry, UPI PIN, net-banking passwords and one-time codes — are collected by Razorpay within their own systems and PCI DSS scope. BookMyYaan does not receive, process or store them. We retain the amount, currency, status and the payment aggregator's reference for the transaction. No employee or agent of BookMyYaan will ever ask you for any of those credentials, by any channel.

The amount charged is fixed against your booking on our servers before the payment window opens and cannot be altered from your browser or device.

A debit is not a confirmation. Where payment is taken and the booking does not complete, the payment is recorded against that booking and a refund is due to you under section 10. Do not travel on the strength of a debit, and do not re-book against the same payment. If a payment is disputed, contact us before raising a chargeback with your bank — see section 13.

A booking is confirmed only after BookMyYaan displays confirmation and issues a booking reference, ticket or voucher. Some suppliers confirm asynchronously; until they answer, the booking is shown as awaiting the operator and is not confirmed. Do not travel based only on a payment debit or pending screen. Contact support if payment is debited without confirmation.

Everything sold on this site is delivered digitally and immediately. Nothing is dispatched physically, and no shipping, courier, handling or delivery charge is applied to any booking.

On confirmation, the e-ticket or hotel voucher is sent by email to the address on the booking with the document attached, and is available on the booking itself for as long as the booking exists; where a mobile number is held for the booking, a message carrying the booking reference is sent alongside. Where a supplier confirms asynchronously, the document is issued and sent when they confirm.

It is your responsibility to give a correct email address at checkout. Where a document has not reached you, it can be retrieved from the booking or re-sent on request; we may verify that the booking is yours before sending a travel document to a different address. The full policy is on our delivery page.

You must provide accurate traveller details, carry documents required by the supplier or law, arrive at the specified reporting time and comply with operator or property rules. You must have authority to provide information for every traveller included in a booking.

Eligibility, charges and refund amounts follow the cancellation policy accepted at booking, the supplier's final response and applicable law. The policy is captured at the time the seats or room are held and that captured version governs; a policy the supplier publishes afterwards does not apply to a booking already made. Some fares are non-refundable, or become non-refundable near departure or check-in. A no-show is not a cancellation and returns nothing.

Refunds are made to the original payment method only. Processing time can include supplier, payment aggregator and banking timelines; refunds are ordinarily returned within 5–7 working days of the supplier settling the cancellation. We will never ask you for bank details in order to process a refund.

The procedure, how the charge is calculated and what you are told at each stage are set out on our cancellations and refunds page.

You must not misuse the service, bypass access controls, probe or disrupt security, scrape or automate abusive requests, submit false information, make fraudulent bookings, infringe another person's rights, or use payment or identity information without authority.

We work to keep the service accurate and available, but networks and third-party suppliers may fail or change. To the extent permitted by law, BookMyYaan is not responsible for indirect or consequential loss or for a supplier's acts beyond our reasonable control. Nothing in these terms excludes rights or liabilities that cannot legally be excluded, including your rights under the Consumer Protection Act 2019.

Complaints should be sent to support@bookmyyaan.com with “Complaint” in the subject line. We will acknowledge it with a reference and aim to resolve it within 30 days of that acknowledgement, in line with the Consumer Protection (E-Commerce) Rules 2020.

Where the complaint concerns an act or omission of the bus operator or property, we will take it up with them and report their response to you, including where that response is a refusal.

Escalation routes and what to include are on our contact page.

These terms and any dispute arising from them or from a booking made through this site are governed by the laws of India. Subject to any non-excludable right you have to approach a consumer forum at your place of residence, the courts at our registered office shall have jurisdiction. Nothing here requires you to give up a remedy available to you as a consumer under Indian law.

Our Privacy Policy explains how personal data is handled. We may update these terms for service, operational or legal changes; the effective date above identifies the current version. Continued use after an update constitutes acceptance where permitted by law.

Questions or complaints: support@bookmyyaan.com

General enquiries: info@bookmyyaan.com